FAQ
🛍️ Orders & Products
Q: Are your products made to order?
Yes. Every item is made just for you once you place your order, helping reduce waste and overproduction.
🚚 Shipping & Delivery
Q: Do you really ship worldwide for free?
Yes! We offer free worldwide shipping on every order — no hidden fees.
Q: How long will it take to get my order?
Our average fulfillment times are:
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Apparel products: 2–5 business days
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Non-apparel (posters, mugs, etc.): 2–7 business days
Estimated delivery after fulfillment:
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USA: 3–5 business days
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Canada: 5–10 business days
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Europe: 5–10 business days
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Australia & New Zealand: 7–15 business days
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Rest of world: 10–20 business days
Overall, most orders arrive in 7–14 business days.
Q: How can I track my order?
Once your order ships, you’ll receive a tracking email with a link to follow your package in real time.
Q: Will I be charged customs or import taxes?
Some international orders may incur customs fees depending on your country’s regulations. These charges are handled by your local customs office.
💳 Payments & Security
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is checkout secure?
Yes — we use SSL encryption and trusted payment providers to protect your information.
🔁 Returns & Exchanges
Q: What’s your return policy?
Since all items are made to order, we only accept returns for damaged, misprinted, or defective items. If this happens, please contact us within 14 days of receiving your order.
Q: What if I received the wrong item or it arrived damaged?
Email us at info@multifacet.store with your order number and photos of the issue — we’ll send a replacement or refund right away.
Q: Can I cancel or change my order after it’s placed?
Because fulfillment starts quickly, we can only modify or cancel orders within 12 hours of purchase. Please contact us ASAP if you need changes.
📧 Contact & Support
Q: How can I reach you?
You can contact us anytime at info@multifacet.store or through our Contact Us page. We reply within 24 hours (Mon–Fri).
Q: Do you accept bulk or wholesale orders?
Yes — reach out for custom pricing and fulfillment options for larger or business orders.